Refund Policy

Section 1 – General Refund Policy

FlyData Global offers prepaid digital eSIM products that are supplied electronically. By placing an order, you acknowledge that your eSIM and associated installation or activation details may be provided as soon as your payment has been successfully confirmed.

All refund requests are assessed based on applicable consumer protection laws and, where relevant, the policies and buyer protection requirements of the payment provider used for the transaction.

A refund may be considered where a purchased service cannot be provided, an eSIM cannot be activated because of a verified technical issue caused by FlyData Global, the product delivered is materially different from what was purchased, or a refund is otherwise required by applicable law.

Section 2 – Situations That May Qualify for a Refund

Depending on the circumstances, you may qualify for a refund in situations including:

You were charged multiple times for the same order.

Your eSIM or activation information was not successfully delivered.

The eSIM cannot be activated due to a confirmed technical problem caused by FlyData Global.

You received a plan that differs from the plan you selected and paid for.

The service or product provided differs substantially from its advertised description.

Each refund request is reviewed based on the specific facts and circumstances of the case.

Section 3 – Situations Where a Refund May Not Be Granted

A refund may not be available in circumstances including:

Your device is not compatible with eSIM technology.

Incorrect, incomplete, or invalid information was entered during checkout, including an incorrect email address.

Network performance, signal availability, coverage, or connection speeds are affected by local mobile operators or other factors outside FlyData Global's reasonable control.

A significant portion of the purchased data plan has already been consumed.

The problem resulted from user error, accidental removal of the eSIM, improper use, or unauthorized changes to the eSIM profile.

The refund request involves suspected fraud, abuse, or bad-faith activity.

Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be excluded under applicable law.

Section 4 – How to Request a Refund

If you believe your purchase qualifies for a refund, please contact our support team within 14 days of the purchase date.

To help us investigate and process your request efficiently, please provide:

Your full name.

The email address used when placing the order.

Your order number or payment transaction reference.

A detailed explanation of the problem.

Relevant screenshots, error messages, or other supporting evidence, where available.

Please send refund requests to:

Email: contact@flydataglobal.com

Section 5 – Refund Processing

If your refund request is approved:

We generally process approved refunds within 5 to 10 business days.

Refunds will normally be issued to the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account may depend on your bank, card provider, or payment processor.

Section 6 – Data Plan Validity

Every FlyData Global eSIM plan has a defined validity period. Depending on the specific plan, the validity period may begin when the eSIM is activated or when data usage begins.

Any unused data remaining after the validity period ends will expire. Unless expressly stated otherwise, unused data cannot be transferred, extended, or carried over to another period.

Section 7 – Updates to This Refund Policy

FlyData Global may modify or update this Refund Policy from time to time to reflect changes to our services, operational practices, or applicable legal requirements.

Any revised version will take effect once it is published on our website or within our application. The most recent version of this policy will display its applicable effective date.